The Bar Is Set So Low in Home Services.
That's Your Opportunity.
When COVID hit, like everyone else I was stuck at home and suddenly needed things fixed. I hired three different people. One was a franchise. Two weren't. The contrast was glaringly clear.
The fencing company showed up a day late. His estimate was handwritten on a crumpled sheet of paper. When I asked for insurance documentation, he fumbled. The grass installation crew showed up a day early and dropped pallets of sod in my driveway without a heads up - good thing I didn't need to get my car out. The junk removal company, the franchise, was the only one who showed up on time, came fully branded, handed me a professional estimate, and provided insurance paperwork without me having to ask.
That's the difference. Not talent. Not skill. Systems. Processes. Brand standards. The franchise operator doesn't have to be the best technician in the city. They have to show up on time, answer the phone, and do what they say they're going to do. In home services, that alone makes you the best in your market.
"The bar is set so low in home services — Chuck in the truck often sets the standard for quality and service. In franchising, it's the opposite. The brand depends on quality and service. It's the only way it grows. It's the only way it establishes trust in the marketplace. As a result, franchising excels in this space."
The word serve is in the word services. That's not an accident. The best operators in this space don't just fix things. They serve their communities. And their communities reward them for it.
