The Turnkey Franchise Model Behind Massage Heights’ Success

October 9, 2024  by Ewell Smith

Shane Evans, the CEO of Massage Heights, shares how her team supports their "family" of franchisees.


Shane shares 3 takeaways on this episode of the Close The Deal Podcast (Your First Franchise Episode): 


  • Turnkey Franchise System: Massage Heights offers a complete, plug-and-play franchise model. They handle everything from real estate to equipment setup, allowing franchisees to focus on marketing and building their team for a smoother opening process.


  • Pre-Opening Revenue Boost: Massage Heights' goal of securing 200 members before a location opens ensures immediate revenue through membership dues. Their strong marketing support helps franchisees start off financially strong.


  • Know Your ‘Why’ for Success: Shane highlights the importance of understanding your personal "why" before pursuing a franchise. Whether for financial freedom or lifestyle, having a clear vision and a strong operator are key to long-term success.



Interested in Massage Heights, contact Ewell HERE.


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Close The Deal Podcast with Shane Evans

CEO of Massage Heights

Welcome to the Show: Close the Deal


Franchise Size, Investment, and Setup


Shane Evans, co-founder of Massage Heights, shares insights into the franchise model and how it supports new franchisees. Typically, a Massage Heights location is between 2,200 and 2,400 square feet, housing around 10 to 12 rooms. However, the model offers flexibility, with smaller footprint options in space-constrained markets like New Jersey. The all-in investment ranges from $450,000 to $550,000, covering everything from furniture, fixtures, and equipment (FF&E) to operational supplies. The franchise model is designed to be a "plug-and-play" setup, where the franchisor handles real estate, design, and construction, so franchisees can focus on local marketing, recruitment, and community building.


Branding and Marketing Strategy

The name "Massage Heights" has roots in Alamo Heights, a prominent area in San Antonio, Texas. Shane cleverly tied the concept of "heights" to their brand, aiming to elevate the customer experience. Their add-on services are even called "elevations," underscoring the elevated experience they promise. From a marketing perspective, franchisees receive full support through a pre-grand opening plan, which includes digital, social, print, and PR efforts. The goal is to help franchisees sign up 200 members before opening, ensuring immediate revenue from day one. Franchisees are also assigned marketing managers to guide them in both consumer prospecting and therapist recruitment.


Ideal Franchisee and Business Model


Shane describes the ideal franchisee as someone passionate about health, wellness, and people. While many successful franchisees come from sales, marketing, or financial backgrounds, experience in massage therapy is not required. Leadership and the ability to foster a positive work environment are critical, as the business revolves around creating a welcoming atmosphere for both employees and clients. Massage Heights operates as a semi-absentee model, but Shane emphasizes the importance of having a dedicated operator in place to run the day-to-day business.



Vision for Growth and Advice


Looking ahead, Massage Heights is expanding its wellness offerings by testing touchless therapies like light and sound therapy. The goal is to transform from a massage-centric brand into a broader wellness retreat. Shane advises prospective franchisees to deeply explore the franchise system and understand their "why." Business ownership is challenging, and having a clear vision and long-term plan is essential. She stresses the importance of understanding what you want to achieve—whether it’s financial freedom or lifestyle improvement—and developing a plan to get there.


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Ewell Smith, host of the Close The Deal Podcast, discussing sales systems and revenue growth

About the Author Ewell Smith is the publisher of CloseTheDeal.com, host of the Close The Deal Podcast, and author of Your First Franchise Roadmap. He interviews franchisors, founders, and sales and marketing leaders to help franchise owners and candidates drive more revenue and find the right opportunity. His work focuses on practical franchise strategy, the right mindset, and helping people close the deal on their next chapter.

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